Terms of service

Last updated: 14 July 2026

1. About us and these terms

This website, www.kakiora.co.uk, is operated by KAKIORA [TO CONFIRM: legal entity name, company number, registered office address and contact email] ("KAKIORA", "we", "us"). These terms apply when you buy products from this website. Please read them together with our privacy policy, refund policy and shipping policy. By placing an order you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

2. Our products

KAKIORA products are cosmetic personal-care products. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product images are for illustration; minor variations in colour and appearance may occur. Always read the label and usage information before use.

3. Ordering

Your order is an offer to buy. A contract is formed when we send you confirmation that your order has been dispatched. We may decline or cancel an order where a product is unavailable, where there is an obvious pricing error, or where we suspect fraud; if we do, we will tell you and refund any payment taken.

4. Prices and payment

All prices are shown in pounds sterling (GBP). The total price you pay, including any delivery charges, is shown clearly at checkout before you confirm your order. [TO CONFIRM: whether prices include VAT — this depends on the business\u2019s VAT registration status.] Payment is taken securely at the time of ordering through our payment providers.

5. Delivery

We deliver to addresses in the United Kingdom as described in our shipping policy. Estimated delivery dates are shown at checkout. If your order is significantly delayed or lost, contact us and we will put it right.

6. Cancellations, returns and refunds

Details of your 14-day statutory right to cancel, our 30-day money-back promise and how refunds are processed are set out in our refund policy.

7. Using this website

You may use this website for personal, non-commercial purposes. All content on this site — including text, images, logos and branding — belongs to KAKIORA or its licensors and may not be copied or reused without permission.

8. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Subject to that, we are not liable for losses that were not foreseeable to both of us when the contract was formed, losses not caused by our breach, or business losses. Our total liability in connection with any order will not exceed the price paid for that order.

9. Events beyond our control

We are not responsible for delays or failures caused by events outside our reasonable control, though we will take reasonable steps to minimise the effect on your order.

10. General

If any part of these terms is found to be unenforceable, the rest remains in force. These terms are governed by the laws of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you are unhappy with anything, please contact us first — we work hard to resolve every issue fairly.