Shipping policy

Delivery area

KAKIORA currently delivers to addresses within the United Kingdom. All orders are dispatched from our UK warehouse.

Delivery options and charges

• Standard UK delivery — £7.99
• FREE UK delivery on orders over £29.99

The delivery services available for your address, the exact charges and the estimated delivery date are shown at checkout before you pay. The rates shown at checkout are the rates you will be charged — no hidden extras.

Dispatch and handling

[TO BE CONFIRMED: handling time, order cut-off, courier used and estimated delivery window.]

Tracking

When your order is dispatched you will receive a confirmation email. Where the chosen delivery service includes tracking, your tracking link is included in that email.

Delays and problems

If your order has not arrived within the estimated timescale, please contact us with your order number and we will chase it for you. If an order is lost in transit we will send a replacement or refund you in full.