Frequently asked questions
Everything you might want to know before (and after) ordering. Can’t find your answer? Contact us — we are happy to help.
What exactly is KAKIORA soap?
KAKIORA is a Japanese persimmon deodorising soap — a daily cleansing bar made with persimmon (kaki) extract, which is naturally rich in tannins. It is designed to help wash away the oily residues on skin that can carry stubborn, age-related odour, while staying gentle enough for everyday use.
Who is it designed for?
Primarily for men and women who have noticed that freshness fades faster than it used to — something many people experience from around 50 onwards. It also makes a thoughtful gift for a parent, partner or friend, and younger customers use and enjoy it too.
How do I use it?
Exactly like ordinary soap: lather, wash, rinse. Use it in place of your usual soap or shower gel, paying a little extra attention to the chest, back, underarms and neck. Daily use gives the best results.
How quickly will I notice a difference?
Everyone’s skin is different. Many people enjoy the fresh, clean feeling from their very first wash, and using the bar daily is the best way to keep it up.
Is it suitable for sensitive or mature skin?
Yes — KAKIORA is formulated to be gentle, with coconut oil, hyaluronic acid and collagen alongside the persimmon extract. If your skin is very sensitive, try it on a small area first and stop using it if any irritation occurs. KAKIORA is a cosmetic product, not a medicine, and is not intended to treat any skin or medical condition.
What does it smell like?
Light, clean and neutral. KAKIORA is not a perfumed soap — the aim is skin that simply smells fresh, rather than masking anything with fragrance.
How long does one bar last?
It depends how often you use it and whether you wash with it head to toe. As a rough guide, one bar used once a day usually lasts a few weeks. Storing it somewhere it can drain and dry between washes makes a real difference.
Which pack should I choose?
The 3-bar pack is our most popular starting point — enough for a proper trial, at a lower price per bar. The 6-bar pack is the best value per bar and ideal once you know you love it, or for sharing with a partner.
How does delivery work?
Orders are dispatched from the UK. Standard UK delivery is £7.99 — and delivery is FREE on orders over £29.99 (the 3-bar and 6-bar packs qualify). The exact delivery options, costs and estimated timescales are always shown at checkout before you pay. Full details are on our Delivery page.
What is your refund policy?
If KAKIORA isn’t right for you, contact us within 30 days of delivery and we will put it right in line with our refund policy. Your statutory rights under UK consumer law are never affected.
How do I track my order?
As soon as your order is dispatched you will receive an email with your delivery details. See our Track your order page for help.
How can I contact KAKIORA?
Through our contact page — we aim to reply to every message promptly, and there is a real person on the other end.
Still unsure? You are covered.
Order with confidence: if KAKIORA isn’t right for you, contact us within 30 days of delivery and we will put it right in line with our refund policy.