Shipping policy
Delivery area
Orders placed on our Australia store are delivered to addresses within Australia. All orders are dispatched from our UK warehouse.
Delivery options and charges
- Standard delivery — a flat A$5 on one-time orders
- FREE delivery on every subscription order
The delivery services available for your address, the exact charges and the estimated delivery date are shown at checkout before you pay. The rates shown at checkout are the rates you will be charged — no hidden extras. Orders shipped from the UK to Australia may be subject to local import duties or taxes, which are the responsibility of the customer where they apply.
Dispatch and handling
Handling time is 2 business days. Your estimated delivery date is shown at checkout.
Tracking
When your order is dispatched you will receive a confirmation email. Where the chosen delivery service includes tracking, your tracking link is included in that email.
Delays and problems
If your order has not arrived within the estimated timescale, please contact us with your order number and we will chase it for you. If an order is lost in transit we will send a replacement or refund you in full.